Terms & Conditions

Care for Your Jewellery
To keep your jewellery looking its best, we recommend the following care guidelines:

• Avoid wearing your jewellery in water or during vigorous activities, as this may cause damage.
• If you use perfumes, lotions, or creams, allow them to dry completely before putting on your jewellery.
• Most metals naturally oxidise over time when exposed to air. Storing your pieces in an airtight bag or container will help maintain their shine.

Cleaning Guidelines
Sterling Silver & Copper
Use a metal polishing cloth to clean these materials. Liquid cleaners should only be used on pieces made entirely of silver, as they may damage gemstones or glass beads.

Anodised Aluminium
Although durable, anodised aluminium can scratch or lose colour through friction. For mixed aluminium and silver pieces, clean the aluminium first with warm, soapy water. Once dry, gently polish the silver components with a silver cleaning cloth. Avoid immersing the entire piece in silver cleaner, as this may strip or fade the anodised colour.

Beads & Semi‑Precious Gemstones
Wipe gently with a soft, damp cloth. Avoid using soap, as it may damage certain gemstones or remove colour from some beads.

Guarantees
The following guarantees apply to our site:

All our jewellery is individually handcrafted, and as a result, slight variations may occur between pieces. These may include minor differences such as an alternative clasp or subtle variations in ring alignment. These characteristics are a natural part of handmade craftsmanship.

We offer a full refund on any non‑bespoke item within 30 days of purchase.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other applicable consumer protection legislation applies and cannot be excluded, these Terms and Conditions do not limit your statutory rights or remedies. These Terms and Conditions shall be interpreted in accordance with the mandatory provisions of such legislation. In the event of any conflict between these Terms and Conditions and applicable consumer protection law, the mandatory legal provisions will take precedence.

Privacy Policy
This website is operated by ECR Jewellery. We take the privacy of our users extremely seriously and encourage all visitors to read this policy carefully, as it contains important information about:

• Who we are
• How and why we collect, store, use, and share personal information
• Your rights regarding your personal information
• How to contact us and the relevant supervisory authorities if you have a complaint

Who We Are
Enchanted Celtic Rings / ECR Jewellery collects, uses, and is responsible for storing certain personal information about you.

The Personal Information We Collect and Use
Personal information refers to any information that can identify you. It does not include anonymised data.

Information Obtained Directly From You
We collect personal information directly from you, including when you make a purchase through our website.

Additional Sources
We may also collect personal information through:

• Social media technologies

If we need to obtain personal information from any source not listed above, we will notify you.

How We Use Your Personal Information

General Purposes
We process your personal information for the following purposes:

• To enter into and fulfil a contract for the sale of goods
• To manage and operate our business and website
• To provide marketing communications (only where you have opted in)

Monitoring
We may monitor communications, including calls and emails, for:

• Quality assurance
• Training
• Fraud prevention
• Compliance

During this process, we may obtain personal information.

Marketing
We will only send direct marketing communications where you have explicitly opted in.
To opt in, please email customerservice@ecrjewellery.com with “Opt-in” in the subject line.
If you do not opt in, you will not receive marketing or sales notifications.

Lawful Basis for Processing Your Personal Information
All processing of your personal information is carried out in accordance with UK data protection law.

General Lawful Bases
We may process your personal data under one or more of the following lawful bases:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests (details will be provided where applicable)
• Protection of your vital interests or those of another person
• Performance of a task carried out in the public interest

In most cases, we will process your personal information only with your express consent.

Marketing Lawful Basis
We will only use your personal information for direct marketing where we have your explicit consent.

Sharing Your Personal Information
If we share your personal information with a third party, they will only process it:

• For the purposes we specify
• Under our instructions
• Under a formal legal agreement

We do not currently anticipate sharing your personal information with any third party. If this changes, we will notify you.

Necessity of Information
If you choose not to provide requested information:

• It may delay or prevent the fulfilment of your purchase.

We will inform you at the point of collection whether the information is mandatory.

How Long We Keep Your Personal Information
We retain personal information only for as long as necessary to fulfil the purposes outlined above.

• Name and postal address: retained for 4 years
• Bank details: retained for 3 months

After these periods, your information will be securely deleted or anonymised.

Keeping Your Information Secure
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it.

We have procedures in place to manage any data security breaches in accordance with data protection laws. You will be notified of any suspected breach involving your personal information.

Children
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have several important rights, including the right to:

• Fair and transparent processing of your personal information
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request erasure of your personal information in certain circumstances
• Receive your personal data in a structured, commonly used, machine‑readable format
• Object to processing for direct marketing
• Object to automated decision‑making
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Claim compensation for damages caused by a breach of data protection laws
• Withdraw consent at any time where processing is based on consent

For more information, please refer to the UK Information Commissioner’s Office (ICO) guidance.
To exercise any of these rights, please contact our Data Protection Officer:
Email: customerservcice@ecrjewellery.com
Subject line: Data Request

Changes to This Privacy Policy
This policy was published on 16 March 2022 and last updated on 28 January 2026.
We may update this policy from time to time and will notify users via a notice on our website.

Contacting Us
Data Protection Officer: Amy Fines
For any questions or requests regarding your personal information, please contact:
Email: customerservice@ecrjewellery.com
Subject line: Data Request

Refunds
Refund requests must be submitted within 30 days of receiving your item.

Returns
Returns may be made by mail. Before sending an item back, please contact us at Customerservice@ecrjewellery.com to notify us of your return. All items must be returned in their original packaging or in other suitable protective packaging to ensure they arrive in good condition.

Right to Cancel and Receive Reimbursement
If you are a customer residing in the United Kingdom or the European Union, you have the right to cancel your contract for the purchase of goods from us within 30 days, without providing a reason.

Cancellation Period
The cancellation period:

• Ends 30 days after you, or a person you nominate, receives the goods when the items are purchased in a single order and delivered together; or
• Ends 30 days after you, or a person you nominate, receives the final item when goods from a single order are delivered separately.

How to Cancel
To exercise your right to cancel, you must inform us of your decision within the cancellation period. You may cancel by contacting us:

• By email: customerservice@ecrjewellery.com
• By post: 19 Marchwood Close, Nottingham, NG8 1PJ

Please include your order number and date of purchase.

Exclusions
The right to cancel does not apply to:

• Any customised or bespoke items.

Effects of Cancellation
If you cancel your contract after the goods have been dispatched, you must return the items to us as soon as reasonably possible. You are responsible for the cost of returning the goods. We are not liable for any loss or damage that occurs before the items are returned to us, including during transit.

Upon cancellation, we will reimburse all payments received from you under the purchase agreement, including standard delivery costs. However, we will not refund any supplementary delivery charges resulting from your choice of a delivery method other than our least expensive standard option.

Please note that we are legally permitted to reduce your reimbursement to reflect any loss in value of the goods caused by handling beyond what is necessary to determine their nature, characteristics, and functioning.

Reimbursement Timeline
We will issue your reimbursement without undue delay and no later than:

• 14 days after we receive the returned goods; or
• 14 days after you provide evidence that the goods have been returned; or
• If no goods were supplied, 14 days after the day we were informed of your decision to cancel.

Reimbursement will be made using the same payment method used for the original transaction. You will not incur any fees as a result of the reimbursement.

Shipping and Delivery
When you purchase goods from our site, your order will be delivered using one of the following methods:

• Standard UK delivery by post: Estimated delivery time is 5–7 business days.
• Standard international delivery by post: Estimated delivery time is 10–14 business days.

Delivery will take place as soon as reasonably possible, depending on the method selected. Please note that delivery times may vary due to unforeseen circumstances and do not include weekends, bank holidays, or the time required to create bespoke jewellery pieces.

There is no delivery charge for goods purchased through our site.

International Orders
If your order is being delivered outside the United Kingdom, it may be subject to import duties and taxes imposed by the destination country. You are responsible for paying any such duties or taxes. We recommend contacting your local customs office for further information before placing an order. We are not responsible for these charges and are not liable for any failure on your part to pay them.

Delivery Information
You must provide a complete and accurate delivery address, including the recipient’s name. We cannot be held liable for goods delivered to the wrong address or recipient due to incorrect or incomplete information provided by you.

Terms and Conditions
These Terms and Conditions (“Terms and Conditions”) govern the use of the Enchanted Celtic Rings / ECR Jewellery website (the “Site”). The Site is owned and operated by Amy Fines and functions as an e‑commerce platform.

By accessing or using this Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions at all times.

Intellectual Property
All content published on or made available through our Site is the property of Amy Fines and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and any other materials contributing to the composition and functionality of the Site.

Accounts
When creating an account on our Site, you agree to the following:

• You are solely responsible for your account, including the security and confidentiality of your password and any sensitive information associated with it.
• All personal information you provide is accurate, current, and truthful, and you will update this information promptly if it changes.

Sale of Goods
These Terms and Conditions apply to the sale of goods available on our Site.

Available Goods

• Jewellery

We are legally obligated to supply goods that match the description provided at the time of purchase.

These Terms and Conditions apply to all goods displayed on our Site at the time you access it, including items listed as out of stock. While we strive to ensure that all descriptions, images, and information are accurate, we cannot guarantee complete accuracy. You acknowledge that you purchase goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel any order when necessary. If an order is cancelled after payment has been processed, we will issue a refund equal to the amount paid. It is your responsibility to check your payment method to confirm receipt of any refund.

Payments
We accept the following payment methods:

• Credit Card
• Debit Card
• PayPal

By providing your payment information, you authorise us to use and access the payment instrument you have selected and to charge the applicable amount.

If we believe that your payment violates any law or any provision of these Terms and Conditions, we reserve the right to cancel or reverse the transaction.

Limitation of Liability
To the fullest extent permitted by law, Amy Fines, along with our directors, officers, agents, employees, subsidiaries, and affiliates, shall not be liable for any actions, claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of the Site or any products purchased through it.

Indemnity
Except where prohibited by law, by using this Site you agree to indemnify and hold harmless Amy Fines, as well as our directors, officers, agents, employees, subsidiaries, and affiliates, from any actions, claims, losses, damages, liabilities, or expenses (including legal fees) resulting from your use of the Site or products, or from your breach of these Terms and Conditions.

Severability
If any provision of these Terms and Conditions is found to be invalid or inconsistent with applicable law, that provision will be deemed void and removed. All remaining provisions will continue to be valid and enforceable.

Changes
We may amend these Terms and Conditions from time to time to ensure legal compliance or to reflect updates to the operation of our Site. Any changes will be posted on this page.

Contact Details
If you have any questions or concerns, please contact us:
Phone: 07914 291610
Email: customerservice@ecrjewellery.com
Address: 19 Marchwood Close, Nottingham, NG8 1PJ

Copyright
All text, photographs, and videos on this Site are the exclusive property of ECR Jewellery. Any reproduction, distribution, or use of this content without prior written permission is strictly prohibited and may result in legal action.